Return Information

At Gedeon Omwoyo, we are committed to providing our customers with high-quality products and exceptional service. We understand that there might be instances where you need to return or exchange items. Our return policy is designed to ensure a smooth and hassle-free experience for our wholesale customers. Please read the following guidelines carefully before initiating a return:

1. Returns and Exchanges:

• We accept returns and exchanges within 30 days from the date of purchase for eligible items.
• To be eligible for a return or exchange, items must be in their original condition, unused, and in the original packaging.
• Damaged or defective items will be replaced or refunded, as per customer's preference.

2. Return Procedure:

• To initiate a return or exchange, please contact our customer service team at LazoneFreewolfuRLpL@gmail.com. Provide your order number, a description of the item(s) you wish to return, and the reason for the return.
• Our customer service team will provide you with a Return Authorization (RA) number and further instructions for the return process.

3. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
• For your protection, we recommend using a trackable shipping method for returns.

4. Refunds and Exchanges:

• Refunds will be issued to the original payment method once the returned items are received and inspected.
• Exchanges will be processed after the returned items are received and approved.

5. Non-Returnable Items:

• Some items, such as customized or special-order products, may not be eligible for return or exchange unless they are damaged or defective.